Frequently Asked Questions
Q. How much does shipping cost?
A. Shipping is FREE!
Q. I ordered two products but only one showed up?
A. We source products directly from manufacturers and wholesalers around the world to bring you the coolest products and lowest prices. This means that sometimes the two or more items you have purchased are coming from different points of origin and will thus arrive in separate packages!
Q. How long will my package take to arrive?
A. Delivery to the U.S. is generally 8-15 business days. International delivery varies by region, and is generally between 10-25 business days. Some items may vary and product specific shipping estimates are provided in the Shipping tab of product pages.
Busy mail periods like Black Friday, the Christmas season, Chinese New Year and other special activities in your region may cause unexpected delays. Occasional "Just Pay Shipping" offers generally originate from international warehouses and may take up to 30 business days to arrive due to very high demand.
Shipping to some remote locations may be unavailable. Shoot us an email to info@trendmarvels.com if you have any questions about shipping!
Q. How can I track my order?
A. Items can be tracked by returning to your Order Confirmation page and following the link to USPS or other logistic companies.
Any tracking questions can also be directed to info@trendmarvels.com.
Q. What is the best way to communicate with TrendMarvels?
A. Please direct all inquiries to info@trendmarvels.com. Though we love engaging through Facebook and other social media, we cannot guarantee a timely response to messages sent through these services.
Q. I am a little hesitant to provide payment info online, how secure is your site?
A. TrendMarvels.com guarantees compliance with all 6 Payment Card Industry Data Security Standard (PCI DSS) categories:
- Maintain a Secure network
- Protect Cardholder Data
- Maintain a Vulnerability Management Program
- Implement Strong Access Control Measures
- Regularly Monitor and Test Networks
- Maintain an Information Security Policy
Q. Where do your items come from?
A. TrendMarvels is all about bringing you unique and specialty items that you won't find elsewhere. So we source items from all over the world. While some of our items do come from the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
Q. How are returns handled at TrendMarvels?
A. We're so confident that you will love the products that you purchase from us that we offer a full 30-day satisfaction guarantee! This 30 days starts the day the product is delivered.
See Full Return Policy
Q. What about customs?
A. Though rarely an issue with our orders, customers are responsible for understanding customs requirements or fees for their individual country. TrendMarvels will not be responsible for any additional taxes or fees charged by customs authorities. Customs can also cause delays that are beyond our control, we ask for your patience with this circumstance.
Q. I want to order an piece of clothing/jewelry but am unsure of sizing?
A. Apparel items include a sizing guide (when appropriate) in the product description to make for easy size choices. Returns cannot be given in cases where customers have not read/misread the size guide. If you have sizing questions please contact us before ordering and we will help you find the size for you!
Q. What if delivery fails at the address provided?
A. If delivery fails, your Postal Service will leave a note saying that delivery was attempted. It will be your responsibility to follow up with them with the information provided and arrange for pick up or redelivery. If a package is abandoned for long enough, the package will be returned to sender. Once we receive the returned package we will issue a 50% refund of purchase price (due to administration fee, restocking and potential damage during transit). If the package fails to arrive back to us, no refund can be given.
Any further questions please feel free to contact us at anytime and we'll get right back to you!
Jen, TrendMarvels Customer Care Lead
