Transaction Error FAQ

Why was my charge declined?

Declines can happen for a variety of reasons. When our payment processor (e.g. Stripe) submits a charge your bank, your bank has automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVV/CVC security number.

Since these signals are constantly changing, a previously successful card might even be declined in the future. Even if all of the card information is correct (like the card number itself or the CVC security code), and the cardholder previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.

 

Finding out more information about a specific decline

TrendMarvels shows as much information as we receive from your bank and the payment processor (e.g. Stripe) about a decline in the error message. Unfortunately most declines are generic, so we don’t have much specific information as to why a charge was declined.

If all of the card information seems correct (card number, CVC code, and billing zip code) and if you have tried multiple times unsuccessfully, it is best to contact your bank, inquire for more information on the decline, and ask for future charges to be accepted. Most banks have 24hr information lines where the purchase can be okay'd in very short order.

It is your bank that is declining the charge and sending the error so they alone know why it was declined and how to correct it so you can successfully checkout.

 

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A payment failed and the reason was “Your card does not support this type of purchase.” What does that mean?

There are a few different reasons that you might get this response when a payment fails:

• Some debit cards require a PIN to be entered. If the cardholder is trying to use one of these cards, they'll need to use another card to make the purchase.
• Some cards have restrictions on cross-border usage. If the card was issued in a country other than where we are located, this might be the problem. In this case, please contact your bank to see if you have this restriction.
• Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare.